• brm The enabler of business Digital Transformation

Strategic Business Relationship Management

Comprehensive capabilities for managing strategic business relationships with 360 degree visibility of all business units, staff, processes, outcomes, kpi's, initiatives, issues, requests, changes, escalations and complaints for:

  • Business Units
  • People
  • Suppliers
  • Supporting Relationship Strategy On A Page (RSOAP)

Convergence with Business Strategy and Outcomes

All inclusive abilities for the management of the convergence of IT with Business Outcomes including:

  • Business Objectives and Strategy
  • Outcomes and Performance Measures
  • Business Processes
  • Linked Service Delivery

Management of Critical Business Activities

Comprehensive capabilities for the management of critical daily activities and workloads:

  • Business Engagements
  • Review Planning and Scheduling
  • Task Management
  • Complaints Management
  • Risk Register and Management
  • Improvement Register and Management

Demand Shaping and Value Management

Full Business Initiative process management delivering:

  • Business Initiative Life Cycle and Workflow
  • Value Planning and Management
  • Analysis of Risk, Cost and Business Impact
  • Provider Capabilities mapping/linking
  • Demand Shaping and Portfolio Balancing
  • Business Transformation via Linkage to Project to Change Management

Value Harvesting

Comprehensive capabilities to enable business value harvesting from:

  • Business Value Dashboards
  • Value and Business Benefits Realisation
  • KPI Measurement and Trending
  • Driving Business Outcomes linked to Strategy

Business Benefits

  • Digital Transformation Enablement

    Digital Transformation enablement is delivered through the brm mApp through the delivery of the core brm disciplines of:

    Demand Shaping, which literally shapes the Digital Transformation strategy in terms of what can be delivered or what opportunities for digitisation exist ensuring that those opportunities delivering the highest value are stimulated over those delivering lower value.

    Exploring will present new digital transformation opportunities from insights and understanding in emerging technologies, business models, and customer levels of consciousness, expectations and experiences.

    Servicing will ensure that Digital Transformation service supply and demand will be planned and coordinated with the development, projects, service delivery management and operations side of Business Technology, ensuring clear understand and visibility of servicing against business strategy.

    Value Harvesting enables and coordinates the measurement and value realisation of any Digital Transformation initiative along with the surfacing and linkage through to further demand shaping and exploring from continuous improvement cycles.

    With the increasing demand for Digital Transformation, the need for Business Relationship Management has never been stronger or greater.

  • End to end Business Convergence and Employee Engagement

    With Business Relationship Management processes and roles in place, business strategy and desired business outcomes are understood and communicated consistently.
    Business Relationship Management ensures that all staff across an organisation understand the 'why', the 'what', the 'who', the 'when', the 'which' and the 'how' of a business.

    The 'why' is the strategy, purpose and meaning of the business,
    The 'what' are the outcomes and critical success factors, both delivered and desired.
    The 'who'refers to the business units/departments/divisions/staff.
    The 'when' refers to the critical dates/deadlines/target periods
    The 'which' defines which initiative/project/change should be pursued for the good of the business (strategy)
    And finally, the 'how' refers to the business processes, activities and measurements (KPI's) that the workforce carry out and achieve in pursuit of the business outcomes and business objectives.

  • Business Efficiencies

    When everyone in an organisation is 'pulling' in the same direction with a shared vision and understanding of strategy and the desired outcomes, the results are positive across so many areas:

      Increased Workforce Productivity from engagement and increased willingness to contribute to business success rather than just work for 'the pay check'

        Reduced Costs from focused improvements and initiatives on what matters for the business coupled with business converged service delivery

          Increased Business Value from value planning, cost management, risk management, improvement planning, compliance and social responsibility initiatives, targeted competitive advantage business opportunities

About Business Relationship Management

The Sollertis Business Relationship Management (brm) solution delivers strategic brm capabilities to senior professionals of service provider business units and organisations (IT, HR, Facilities etc).

brm is the enabler of business Digital Transformation through the disciplines of Demand Shaping, Exploring, Servicing and Value Harvesting.

The solution contains advanced capabilities for the management, life cycle and business insight of business strategy, business outcomes, business units and business initiatives and value harvesting through to business processes and business kpi's, complaints, improvement register, risk register and business engagements. With over 15 dashboards and hundreds of business value dashboard widgets, the solution enables any service provider department to align and demonstrate business value.

This is the must have solution for any brm and any business trying to manage their Digital Transformation strategy, with the capabilities defined in this solution having been designed and built in accordance with the brmIBOK (Business Relationship Management Institute Body of Knowledge).

Contact Us

Address:Windmill Hill Business Park, Whitehill Way, Swindon, Wiltshire, SN5 6QR

Phone number:(+44) 1793 441 431


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