• Ownership AuditThe must have mApp for all Cherwell systems

Ownership Tracking and Journaling

The mApp automatically generates a new Ownership Tracking Journal Type allowing for full audit and reporting of all time and resource allocation for any record type (e.g. Incident, Problem, Change etc)

Apply to any Business Object

Ownership Tracking can be applied to ANY business object with Ownership fields where accountability and audit trail of record ownership and assignment is required.

Real and SLA Time Tracking

All Ownership Tracking journals record parent record owner details, start and end date/time of ownership assignment, the real time duration of the ownership period and the SLA based time duration of the ownership period.

Track all types of Ownership Assignments

Ownership Audit includes the tracking, auditing and time recording (real and SLA) for all classifications of ownership:

  • Unassigned
  • Team Assignments
  • User/Individual Assignments

Business Benefits

  • Full Audit of all assignments and changes of ownership

    Demonstrate accountability of ownership and time spent owning records.

  • Accurate Reporting of Record Ownership

    The Ownership Tracking records in the journal can be summarised on dashboard and reports and aggregated into summary information displayed on the parent record (e.g. number of owners across lifecycle)

  • Track Ownership/Assignment Bounce Rate

    Unfortunately, it is not uncommon to have teams/individuals 'throw' the 'hot potato' record 'over the fence' without any tracking of this bad behaviour. Ownership Audit immediately prevents that behaviour as every change in ownership is recorded against the parent record for all to see (dependant on security).

About Ownership Audit

The Ownership tracking mApp allows you to audit ownership of a business object. In this mApp the tracking process has been applied to the Incident and Problem business objects but with a small amount of extra work this can be applied to any business object with ownership fields.

Contact Us

Address:Windmill Hill Business Park, Whitehill Way, Swindon, Wiltshire, SN5 6QR

Phone number:(+44) 1793 441 431


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