Team Sollertis
February 10, 2018
Robot human hand connection

Why AI is bringing more humanity to IT

Artificial Intelligence appears to be the antithesis of personalising IT. But as Simon Kent explains, the robots will be our friends rather than our foes after all. 
January 16, 2018

Digital vs analogue: the real reason why business and IT don’t get along

Whether you call it IT/business alignment, our preferred term of Convergence, or something else, the problem remains the same: there is a disconnect between what IT delivers to the business, and what the business actually needs. Simon Kent explains.
November 7, 2017
2018 IT optimised

How to optimise your business IT for 2018

With the economic outlook still uncertain and competition fiercer than ever, IT will be asked to increasingly take up the slack. Simon Kent explains the key areas that must be checked to optimise your business IT for 2018. Self-service and knowledge management More than any other IT initiative, self-service has […]
November 3, 2017

Interest rate rises and Brexit woes: can technology save UK business?

The first interest rate rise in 10 years will fuel the economic storm that has been building since the Brexit referendum. Simon Kent looks at how important IT will be in helping UK business emerge unscathed.   Brexit will go down in history as an event which bizarrely caused untold damage […]
August 21, 2017
Question marks

Why your self-service portal fails – and how to fix it

The potential of a self-service portal to reduce support costs and improve IT customer satisfaction is well understood.  However, relatively few organisations have mastered it and instead are seeing poor uptake of self-service.  Here’s why.
August 7, 2017
BizDevOps Leader

How BizDevOps can make you a Business Leader

BizDevOps can help IT build strong ties with the business by creating a collaborative culture which ensures IT delivers value.  Yet it also offers a major opportunity for IT professionals who want to take a leading role – not just in IT, but the entire business.
June 28, 2017
Leadership Business Relationship Managers

What Business Relationship Managers can learn from great leaders

Business Relationship Managers (BRMs) are faced with the unenviable task of bringing together disparate groups of people resistant to change.  What can BRMs learn from great leaders to ensure they are respected and followed?
June 27, 2017
Failure or success of digital transformation

When digital transformation becomes digital destruction

It is estimated that the recent IT failures afflicting BA will cost the company £80 million. That’s the number reported to shareholders by chief executive Willie Walsh as the airline tries to recover from the IT outage which stranded thousands of passengers during the last bank holiday.
June 14, 2017
myth and fact digital transformation

5 misconceptions which ruin digital transformation

Why is digital transformation failing to deliver on its promises?  Simon Kent explains how to break the misconceptions of digital transformation and move ahead in a positive direction.
June 7, 2017

The 5 levels of IT maturity that lead to digital transformation

Digital transformation is only possible for organisations which have reached a certain level of IT maturity.  Simon Kent assesses how advanced your business currently is and why organisations must think like Business Relationship Managers to reach digital transformation maturity.