Kevin Baker
January 2, 2018
Championing BRM

Will you be an IT business champion in 2018?

Business performance is being strangled because of poor communication and lack of collaboration between IT and its fellow business departments. Kevin Baker says we need leaders to end this problem once and for all.
August 21, 2017
knowledge management concept

What is KCS and can it unlock the potential of self-service?

Knowledge Centered Service (KCS®) aims to improve an organisation’s intelligence by capturing its collective knowledge.  Here’s an introduction to how KCS works and its intriguing potential.
July 13, 2017

How will BizDevOps help IT deliver results?

DevOps is designed to remove the silo mentality that limits the effectiveness of business IT.  But does it go far enough? We look at what BizDevOps means, why it is gaining traction and the crucial lessons to ensure a project delivers results.
June 21, 2017
Woman walks into the ITSM trap

The ITSM trap: why technology isn’t giving the business what it needs

Technology leaders are going bigger and bolder trying to unlock the potential of technology.  But are we looking in the wrong direction for answers?
October 5, 2016
Cash in businessman's hand

Digital transformation starts IT spending spree

Heavy investment in cloud, mobility and big data will push global IT spending to $2.7 trillion within the next four years. 
August 5, 2016
Old Bank Sign

Is digital transformation ruining the banking customer experience?

The number of UK bank branches has halved since 1998, with just 8000 surviving this ongoing cull according to this piece in The Times.  Lloyds will soon add to the tally by closing a further 200 branches next year, stating that customers now prefer to bank online.
July 6, 2016

The one thing that stops ITSM delivering business value

Much of the current effort to modernise IT service management is well intentioned, but doomed to failure.  Simon Kent explains the barrier which ITSM must overcome to deliver sustainable business value.
June 17, 2016
Disruptive innovation

Disruptive innovation more important than cost savings

Growth, performance and disruptive innovation are now more important than cost reduction and financial management.  271 company directors polled by Deloitte say the risk of losing business to competitors and the speed of digital transformation means that disruptive innovation has diminished the importance of cutting costs. 
May 25, 2016
Analytics illustration

IT to spend $187 billion making sense of numbers

Spending on business analytics designed to support digital transformation will grow 50% every year on its way to becoming a $187 billion industry by 2019.
May 21, 2016
Future technology. Woman working with futuristic interface

Spending on digital transformation to top £2.2 trillion

Digital transformation is extending beyond the enterprise to help create a hyper-connected society which will generate more than $2.2 trillion in technology revenue by 2020.