Simon Kent
March 3, 2016

So what about Service Strategy and CSI? Does no-one care?

“We don’t know where we’re going, but we’re way ahead of schedule!”  This phrase sums up the IT Service Management conundrum for me.  IT Service Management is critical to Digital Transformation, and the business technology organisation is poised for an amazing future if it can grasp the opportunity to lead that […]
February 25, 2016
Businesswoman going to the trap

IT customer service practices that you must avoid

Technology consumerisation and a vastly altered business technology world means that IT customer service has become one of the biggest priorities for IT departments. 
February 24, 2016
Digital symbols

What can consumer brands teach ITSM about smart IT?

Big brands are performing wonders with technology and in this article, we look at how these successes can be replicated by any IT professional or department without the luxury of mega budgets.
February 3, 2016
Future technology touchscreen

Who will lead digital transformation and define the future of business IT?

Traditional ITSM has failed to give businesses the IT they need to succeed, so what are the alternatives?  Simon Kent explains what will fill the void and drive digital business transformation. 
February 3, 2016
business relationship

A Beginners Guide to Business Relationship Management (BRM)

By Simon Kent, chief innovation officer, Sollertis
October 15, 2015

Delivering Strategic Business Value from ITSM and Business Relationship Management

Strategic Business Value will be realised through the intelligent union of IT Service Management with Strategic Business Relationship Management  I love bold statements like that, but this is one of those statements that carries absolute truth and certainty.  Let me explain… Business Relationship Management (BRM) provides the essential linch pin between the line […]