Business Relationship Management
February 10, 2018
Robot human hand connection

Why AI is bringing more humanity to IT

Artificial Intelligence appears to be the antithesis of personalising IT. But as Simon Kent explains, the robots will be our friends rather than our foes after all. 
November 7, 2017
2018 IT optimised

How to optimise your business IT for 2018

With the economic outlook still uncertain and competition fiercer than ever, IT will be asked to increasingly take up the slack. Simon Kent explains the key areas that must be checked to optimise your business IT for 2018. Self-service and knowledge management More than any other IT initiative, self-service has […]
October 12, 2017

Sollertis and Service-Flow Alliance brings Business Relationship Management (BRM) and IT Business Alignment to all ITSM platforms

PRESS RELEASE: Sollertis and Service-Flow Alliance brings Business Relationship Management (BRM) and IT Business Alignment to all ITSM platforms Swindon, UK – Helsinki, Finland Sollertis, creator and provider of the world’s first Strategic Business Relationship Management (BRM) solution, and Service-Flow, integration service provider, today announced cooperation in providing the availability of the Sollertis […]
October 7, 2016
Tired Corporate Personnel Officers At Table

Let’s talk about the communication crisis in ITSM

Poor communication has blighted the development of ITSM since its inception, yet we’re still sleeping on the value of talking.  The damage caused by the ITSM communications crisis must be reversed – and this change is an emergency change!
September 22, 2016
elephant in a room

Is the elephant in the room destroying your IT projects?

Commentators and analysts spend countless hours debating the reasons for IT project and migration failures, but the main problem is plain to see.  Why do we ignore the obvious, and what can be done to reverse the pattern of costly IT project failures?
September 7, 2016

University of Lincoln selects Sollertis Convergence to spearhead 
Business Relationship Management drive

September 7 2016, Swindon, Wiltshire, UK. University of Lincoln has chosen Sollertis Convergence and Cherwell Service Management to underpin its Business Relationship Management strategy by providing a 360-degree view of relationships between IT, operations, colleagues and students. Cherwell Service Management is the leading platform for automating and managing ITSM and […]
August 5, 2016
Hand writing Its All About Relationships with marker, concept background

We manage customer relationships, but forget our own

All successful businesses manage their customers, but very few have realised the importance of managing the other relationships which define their success.  Simon Kent explains why being a pioneer could give you a critical competitive edge.
July 6, 2016

The one thing that stops ITSM delivering business value

Much of the current effort to modernise IT service management is well intentioned, but doomed to failure.  Simon Kent explains the barrier which ITSM must overcome to deliver sustainable business value.
May 25, 2016
Smart hand push futuristic connection technology

Adopt two-step, bimodal IT to embrace digital transformation

IT leaders are being warned that they must develop a two-step culture within IT to create a regular stream of digital transformation initiatives.
March 17, 2016

Sollertis and Excalibur Data Systems announce strategic partnership

Sollertis and Excalibur collaborate to deliver Business Relationship Management and Digital Business Transformation Management solutions on the Cherwell Service Management platform to North American customers. March 17, 2016 Swindon UK – Sollertis, a leading European Cherwell Software partner, today announced a partnership with Excalibur Data Systems, a top Cherwell Partner […]