Continual Service Improvement
March 3, 2016

So what about Service Strategy and CSI? Does no-one care?

“We don’t know where we’re going, but we’re way ahead of schedule!”  This phrase sums up the IT Service Management conundrum for me.  IT Service Management is critical to Digital Transformation, and the business technology organisation is poised for an amazing future if it can grasp the opportunity to lead that […]