With the economic outlook still uncertain and competition fiercer than ever, IT will be asked to increasingly take up the slack. Simon Kent explains the key areas that must be checked to optimise your business IT for 2018. Self-service and knowledge management More than any other IT initiative, self-service has […]
It is estimated that the recent IT failures afflicting BA will cost the company £80 million. That’s the number reported to shareholders by chief executive Willie Walsh as the airline tries to recover from the IT outage which stranded thousands of passengers during the last bank holiday.
Digital transformation is only possible for organisations which have reached a certain level of IT maturity. Simon Kent assesses how advanced your business currently is and why organisations must think like Business Relationship Managers to reach digital transformation maturity.
Business and IT alignment was once presented as the method for breaking the introverted, silo structure which stops IT from delivering business value. There is a fundamental flaw in the alignment model that is preventing IT from leading digital business transformation.
Today is #BRMDay, the internationally recognised day that celebrates the outstanding work of Business Relationship Managers throughout the world. As a BRMP (Business Relationship Management Professional) and proud holder of a BRMI Trailblazer 2016 award from the Business Relationship Management Institute, I am honoured to be a part of this […]
Business technology is no longer a department, it is a virtual entity without definable boundaries. The challenge of managing this sprawl is why Business Relationship Management (BRM) is set to become the principle that underpins all business IT.