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Carolyn Arnold
Graeme Pitts-Drake
Team Sollertis
Kevin Baker
Mark Povey
Simon Kent
October 7, 2016
Let’s talk about the communication crisis in ITSM
Poor communication has blighted the development of ITSM since its inception, yet we’re still sleeping on the value of talking.  The damage caused by the ITSM communications crisis must be reversed – and this change is an emergency change!
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