ITSM
October 12, 2017

Sollertis and Service-Flow Alliance brings Business Relationship Management (BRM) and IT Business Alignment to all ITSM platforms

PRESS RELEASE: Sollertis and Service-Flow Alliance brings Business Relationship Management (BRM) and IT Business Alignment to all ITSM platforms Swindon, UK – Helsinki, Finland Sollertis, creator and provider of the world’s first Strategic Business Relationship Management (BRM) solution, and Service-Flow, integration service provider, today announced cooperation in providing the availability of the Sollertis […]
June 27, 2017
Failure or success of digital transformation

When digital transformation becomes digital destruction

It is estimated that the recent IT failures afflicting BA will cost the company £80 million. That’s the number reported to shareholders by chief executive Willie Walsh as the airline tries to recover from the IT outage which stranded thousands of passengers during the last bank holiday.
June 21, 2017
Woman walks into the ITSM trap

The ITSM trap: why technology isn’t giving the business what it needs

Technology leaders are going bigger and bolder trying to unlock the potential of technology.  But are we looking in the wrong direction for answers?
September 7, 2016

University of Lincoln selects Sollertis Convergence to spearhead 
Business Relationship Management drive

September 7 2016, Swindon, Wiltshire, UK. University of Lincoln has chosen Sollertis Convergence and Cherwell Service Management to underpin its Business Relationship Management strategy by providing a 360-degree view of relationships between IT, operations, colleagues and students. Cherwell Service Management is the leading platform for automating and managing ITSM and […]
March 17, 2016

Sollertis and Excalibur Data Systems announce strategic partnership

Sollertis and Excalibur collaborate to deliver Business Relationship Management and Digital Business Transformation Management solutions on the Cherwell Service Management platform to North American customers. March 17, 2016 Swindon UK – Sollertis, a leading European Cherwell Software partner, today announced a partnership with Excalibur Data Systems, a top Cherwell Partner […]
March 3, 2016

So what about Service Strategy and CSI? Does no-one care?

“We don’t know where we’re going, but we’re way ahead of schedule!”  This phrase sums up the IT Service Management conundrum for me.  IT Service Management is critical to Digital Transformation, and the business technology organisation is poised for an amazing future if it can grasp the opportunity to lead that […]
February 25, 2016
Businesswoman going to the trap

IT customer service practices that you must avoid

Technology consumerisation and a vastly altered business technology world means that IT customer service has become one of the biggest priorities for IT departments. 
February 24, 2016
Digital symbols

What can consumer brands teach ITSM about smart IT?

Big brands are performing wonders with technology and in this article, we look at how these successes can be replicated by any IT professional or department without the luxury of mega budgets.
February 3, 2016
business relationship

A Beginners Guide to Business Relationship Management (BRM)

By Simon Kent, chief innovation officer, Sollertis
January 12, 2016

Sollertis converge BRM and ITSM on Cherwell Software platform to drive Digital Business Transformation

Customers to Benefit From Integrated Business Relationship Management and ITSM Capabilities to manage and serve Digital Business Transformation SWINDON, WILTSHIRE, UK – January 12, 2016. Today, Sollertis, a leading innovation partner of Cherwell Software and software developer on Cherwell Service Management (CSM), announced the latest release of their comprehensive Business […]