KCS
November 7, 2017
2018 IT optimised

How to optimise your business IT for 2018

With the economic outlook still uncertain and competition fiercer than ever, IT will be asked to increasingly take up the slack. Simon Kent explains the key areas that must be checked to optimise your business IT for 2018. Self-service and knowledge management More than any other IT initiative, self-service has […]
September 4, 2017
businessman with idea

How KCS is making organisations more intelligent

Comaround is an organisation that specialises in self-service and knowledge management.  This case study interview shows how ComAround is using Knowledge Centred Service (KCS®) to capture collective knowledge and build smarter organisations.
August 21, 2017
knowledge management concept

What is KCS and can it unlock the potential of self-service?

Knowledge Centered Service (KCS®) aims to improve an organisation’s intelligence by capturing its collective knowledge.  Here’s an introduction to how KCS works and its intriguing potential.
August 21, 2017
Question marks

Why your self-service portal fails – and how to fix it

The potential of a self-service portal to reduce support costs and improve IT customer satisfaction is well understood.  However, relatively few organisations have mastered it and instead are seeing poor uptake of self-service.  Here’s why.