IT Incident Management Features & Advantages
Native Support for ITIL Problem Management
Automate key processes related to Problem Management, including: Identify and Classify, Investigation and Analysis, Workaround and Known Error, and Root Cause and Resolution. Easily customize ITIL Problem Management processes to support your IT team's unique requirements.
End-to-End View of the Problem Life Cycle
Get a 360-degree view of the ITIL Problem Management process with the ability to easily log, edit, and track problem records.
IT Problem Management Dashboard
Take advantage of a Problem Management dashboard that intuitively organizes critical Problem Management metrics into a single control panel.
Integration with Known Error Database (KEDB)
Quickly cross reference new incidents against the KEDB, and access and document workaround solutions.
Integration with Interrelated ITIL Processes (Incident, Change & Configuration Management)
Dynamically associate known problems with related incidents; easily promote problem records to change records; log problem records against appropriate Configuration Items (CIs).