An interesting article from Computer Science Corporation (CSC) on the top 5 trends in IT for 2016 and beyond, sights the business relationship management role as being pivotal in positioning the CIO to lead the development of digital business innovations and start talking in more “business” terms.
“IT no longer supports the business; it is the business. As a result, IT is learning to think in business terms and ask questions such as, “How will we differentiate?” and “How will we grow our top line and bottom line?”
CSC goes on to say;
“This shift explains why the CIO’s role will continue to change, taking on the task of partnering with the business to drive information and technology value. This partnership is part of what’s called business relationship management, and it will help the enterprise gain access to the right information and technology to make better decisions and introduce competitive products, quickly and at scale. As owner of the organization’s information and technology, the CIO is uniquely positioned to lead the development of digital business innovations.”
With the latest release of our BRM solution built on Cherwell Service Management Platform in Q1 2016, we are excited to see other industry leaders validating our vision.