A Beginners Guide to Business Relationship Management (BRM)
By Simon Kent, chief innovation officer, Sollertis
Digital transformation is now a business strategy, not an IT trend
Research by IDC shows that digital transformation is so pivotal to business success that it has transcended from I.T. challenge to become a cornerstone of the corporate strategy.
The trend forcing IT departments to move faster than ever
The Internet of Things will drive I.T. departments further out of their comfort zone by forcing them to quickly adopt new technologies to keep up with demands of the business.
The mantra all successful IT professionals will follow in 2016
Technology is becoming ever more pervasive and important to business and this year, there’s one mindset that will separate those IT professionals treading water, and those delivering value to the business.
CSC Sight BRM as One To Watch in 2016
An interesting article from Computer Science Corporation (CSC) on the top 5 trends in IT for 2016 and beyond, sights the business relationship management role as being pivotal in positioning the CIO to lead the development of digital business innovations and start talking in more “business” terms. CSC states; “IT no longer supports the business; it is the business. As a result, […]
Delivering Strategic Business Value from ITSM and Business Relationship Management
Strategic Business Value will be realised through the intelligent union of IT Service Management with Strategic Business Relationship Management I love bold statements like that, but this is one of those statements that carries absolute truth and certainty. Let me explain… Business Relationship Management (BRM) provides the essential linch pin between the line of business consumers of business services […]
Is it right to call our business colleagues “customers”?
In this guest blog for the SITS Community our Chief Innovation Officer, Simon Kent, poses the question with some interesting responses. Check it out and join in the debate. Comment here or there, we don’t mind 🙂
Guest on ITSMReview Podcast Episode 10: Self Service & Automation
Listen to our Chief Innovation Officer as he explores Self Service & Automation with key industry figures; Barclay Ray, Doug Tedder, ITSM Consultant at Tedder Consulting LLC and Eddie Vidal, Manager of the UMIT Service Desk at the University of Miami. A couple of key messages from the podcast you might be interested in; It is right that we (in IT/business […]
