How will chatbots change the way IT Service Desks provide support to users?
Well, that was unusual. 2020 is a year none of us will forget. In this blog, we’ll give you our take, looking at the challenges and opportunities of the last 12 months.
Artificial Intelligence appears to be the antithesis of personalising IT. However, could the robots be our friends rather than our foes after all?
IT business alignment is about ensuring that every action and initiative by IT professionals delivers business value. Achieving this means going beyond alignment and instead reaching ‘Business Convergence.’
Automated service and knowledge management powered by AI are set to transform business, but as Kevin Baker explains, this combination of technologies is not an automatic panacea.
Whether you call it IT/business alignment, our preferred term of Convergence, or something else, the problem remains the same: there is a disconnect between what IT delivers to the business, and what the business actually needs. Simon Kent explains.
Business performance is being strangled because of poor communication and lack of collaboration between IT and its fellow business departments. Kevin Baker says we need leaders to end this problem once and for all.
With the economic outlook still uncertain and competition fiercer than ever, IT will be asked to increasingly take up the slack. Simon Kent explains the key areas that must be checked to optimise your business IT for 2018. Self-service and knowledge management More than any other IT initiative, self-service has the potential to dramatically cut […]
Sollertis and Service-Flow Alliance brings Business Relationship Management (BRM) and IT Business Alignment to all ITSM platforms
PRESS RELEASE: Sollertis and Service-Flow Alliance brings Business Relationship Management (BRM) and IT Business Alignment to all ITSM platforms Swindon, UK – Helsinki, Finland Sollertis, creator and provider of the world’s first Strategic Business Relationship Management (BRM) solution, and Service-Flow, integration service provider, today announced cooperation in providing the availability of the Sollertis BRM solution, Convergence, for any […]
BizDevOps can help IT build strong ties with the business by creating a collaborative culture which ensures IT delivers value. Yet it also offers a major opportunity for IT professionals who want to take a leading role – not just in IT, but the entire business.