Blog
What is KCS and can it unlock the potential of self-service?
Knowledge Centered Service (KCS®) aims to improve an organisation’s intelligence by capturing its collective knowledge.…
Why your self-service portal fails – and how to fix it
The potential of a self-service portal to reduce support costs and improve IT customer satisfaction…
How BizDevOps can make you a Business Leader
BizDevOps can help IT build strong ties with the business by creating a collaborative culture…
Overcoming the culture of fear which paralyses IT
Initiatives such as BizDevOps and Agile are designed to eliminate silos and improve the effectiveness…
How will BizDevOps help IT deliver results?
DevOps is designed to remove the silo mentality that limits the effectiveness of business IT. …
The ‘intangible’ wrecking your IT projects
Why has IT so far failed to deliver what the business needs? It’s time to…
What Business Relationship Managers can learn from great leaders
Business Relationship Managers (BRMs) are faced with the unenviable task of bringing together disparate groups…
When digital transformation becomes digital destruction
It is estimated that the recent IT failures afflicting BA will cost the company £80…
The ITSM trap: why technology isn’t giving the business what it needs
Technology leaders are going bigger and bolder trying to unlock the potential of technology. But…
