Blog
So what about Service Strategy and CSI? Does no-one care?
“We don’t know where we’re going, but we’re way ahead of schedule!” This phrase sums up…
IT customer service practices that you must avoid
Technology consumerisation and a vastly altered business technology world means that IT customer service has…
What can consumer brands teach ITSM about smart IT?
Big brands are performing wonders with technology and in this article, we look at how…
Beginners guide to IT customer service
Why technology departments and professionals must prioritise IT customer service to stay in control of…
Offshore outsourcing will be blown out the water by digital transformation
Business technology will soon be so efficient thanks to digital transformation projects that the practice…
Who will lead digital transformation and define the future of business IT?
Traditional ITSM has failed to give businesses the IT they need to succeed, so what…
A Beginners Guide to Business Relationship Management (BRM)
By Simon Kent, chief innovation officer, Sollertis
Digital transformation is now a business strategy, not an IT trend
Research by IDC shows that digital transformation is so pivotal to business success that it…
The trend forcing IT departments to move faster than ever
The Internet of Things will drive I.T. departments further out of their comfort zone by…
