January 28, 2016
Train key on keyboard

The trend forcing IT departments to move faster than ever

The Internet of Things will drive I.T. departments further out of their comfort zone by forcing them to quickly adopt new technologies to keep up with demands of the business.
January 13, 2016
Success on Pocket Watch Face. Time Concept.

The mantra all successful IT professionals will follow in 2016

Technology is becoming ever more pervasive and important to business and this year, there’s one mindset that will separate those IT professionals treading water, and those delivering value to the business.
January 12, 2016

Sollertis converge BRM and ITSM on Cherwell Software platform to drive Digital Business Transformation

Customers to Benefit From Integrated Business Relationship Management and ITSM Capabilities to manage and serve Digital Business Transformation SWINDON, WILTSHIRE, UK – January 12, 2016. Today, Sollertis, a leading innovation partner of Cherwell Software and software developer on Cherwell Service Management (CSM), announced the latest release of their comprehensive Business […]
December 21, 2015

CSC Sight BRM as One To Watch in 2016

An interesting article from Computer Science Corporation (CSC) on the top 5 trends in IT for 2016 and beyond, sights the business relationship management role as being pivotal in positioning the CIO to lead the development of digital business innovations and start talking in more “business” terms. CSC states; “IT no longer supports the business; […]
October 15, 2015

Delivering Strategic Business Value from ITSM and Business Relationship Management

Strategic Business Value will be realised through the intelligent union of IT Service Management with Strategic Business Relationship Management  I love bold statements like that, but this is one of those statements that carries absolute truth and certainty.  Let me explain… Business Relationship Management (BRM) provides the essential linch pin between the line […]
October 7, 2015

Is it right to call our business colleagues “customers”?

In this guest blog for the SITS Community our Chief Innovation Officer, Simon Kent, poses the question with some interesting responses. Check it out and join in the debate.  Comment here or there, we don’t mind 🙂  
March 5, 2015

Guest on ITSMReview Podcast Episode 10: Self Service & Automation

Listen to our Chief Innovation Officer as he explores Self Service & Automation with key industry figures; Barclay Ray, Doug Tedder, ITSM Consultant at Tedder Consulting LLC  and Eddie Vidal, Manager of the UMIT Service Desk at the University of Miami. A couple of key messages from the podcast you might be interested in; It is […]