Will you be an IT business champion in 2018?

Championing BRM

Business performance is being strangled because of poor communication and lack of collaboration between IT and its fellow business departments. Kevin Baker says we need leaders to end this problem once and for all.

Interest rate rises and Brexit woes: can technology save UK business?

The first interest rate rise in 10 years will fuel the economic storm that has been building since the Brexit referendum. Simon Kent looks at how important IT will be in helping UK business emerge unscathed.   Brexit will go down in history as an event which bizarrely caused untold damage BEFORE it even happened.  All […]

How KCS is making organisations more intelligent

businessman with idea

Comaround is an organisation that specialises in self-service and knowledge management.  This case study interview shows how ComAround is using Knowledge Centred Service (KCS®) to capture collective knowledge and build smarter organisations.

Why your self-service portal fails – and how to fix it

Question marks

The potential of a self-service portal to reduce support costs and improve IT customer satisfaction is well understood.  However, relatively few organisations have mastered it and instead are seeing poor uptake of self-service.  Here’s why.

How BizDevOps can make you a Business Leader

BizDevOps Leader

BizDevOps can help IT build strong ties with the business by creating a collaborative culture which ensures IT delivers value.  Yet it also offers a major opportunity for IT professionals who want to take a leading role – not just in IT, but the entire business.

Overcoming the culture of fear which paralyses IT

Initiatives such as BizDevOps and Agile are designed to eliminate silos and improve the effectiveness and relevance of business technology delivered.  But they will only succeed if leaders remove a critical barrier: fear. 

How will BizDevOps help IT deliver results?

DevOps is designed to remove the silo mentality that limits the effectiveness of business IT.  But does it go far enough? We look at what BizDevOps means, why it is gaining traction and the crucial lessons to ensure a project delivers results.

The ‘intangible’ wrecking your IT projects

Why has IT so far failed to deliver what the business needs? It’s time to look beyond the blockbuster strategies and instead elevate the importance of something that has been massively underestimated in the development of corporate technology.