ITSM Post Pandemic

ITSM is sure to play a significant role in businesses adapting to the ‘new normal’. What can ITSM teams do to survive and thrive post-pandemic?

From IT silo, to alignment, to Business Convergence

IT business alignment is about ensuring that every action and initiative by IT professionals delivers business value.  Achieving this means going beyond alignment and instead reaching ‘Business Convergence.’

How to deliver IT With Purpose

  In the digital age, a business will only be successful when it is effectively supported with technology. Kevin Baker explains why IT professionals must temper their egos and rethink their approach to deliver what every organisation needs: IT with Purpose.   

Is your business smart enough for AI?

Automated service and knowledge management powered by AI are set to transform business, but as Kevin Baker explains, this combination of technologies is not an automatic panacea.