The one thing that stops ITSM delivering business value
Much of the current effort to modernise IT service management is well intentioned, but doomed to failure. Simon Kent explains the barrier which ITSM must overcome to deliver sustainable business value.
Disruptive innovation more important than cost savings
Growth, performance and disruptive innovation are now more important than cost reduction and financial management. 271 company directors polled by Deloitte say the risk of losing business to competitors and the speed of digital transformation means that disruptive innovation has diminished the importance of cutting costs.
Two things IT must fix to kick-start digital transformation
In our opinion, there are two crucial areas that must be addressed before businesses can truly embrace digital transformation.
Adopt two-step, bimodal IT to embrace digital transformation
IT leaders are being warned that they must develop a two-step culture within IT to create a regular stream of digital transformation initiatives.
Is BRM the only way to save business IT?
Business Relationship Management is increasingly recognised as an important tool for connecting departments with corporate objectives. But this underplays the massive role that BRM will play in fixing the problems that have blighted IT for too long.
Sollertis and Excalibur Data Systems announce strategic partnership
Sollertis and Excalibur collaborate to deliver Business Relationship Management and Digital Business Transformation Management solutions on the Cherwell Service Management platform to North American customers. March 17, 2016 Swindon UK – Sollertis, a leading European Cherwell Software partner, today announced a partnership with Excalibur Data Systems, a top Cherwell Partner for North America based in […]
So what about Service Strategy and CSI? Does no-one care?
“We don’t know where we’re going, but we’re way ahead of schedule!” This phrase sums up the IT Service Management conundrum for me. IT Service Management is critical to Digital Transformation, and the business technology organisation is poised for an amazing future if it can grasp the opportunity to lead that digital transformation business strategy. So […]
Who will lead digital transformation and define the future of business IT?
Traditional ITSM has failed to give businesses the IT they need to succeed, so what are the alternatives? Simon Kent explains what will fill the void and drive digital business transformation.
A Beginners Guide to Business Relationship Management (BRM)
By Simon Kent, chief innovation officer, Sollertis
Digital transformation is now a business strategy, not an IT trend
Research by IDC shows that digital transformation is so pivotal to business success that it has transcended from I.T. challenge to become a cornerstone of the corporate strategy.
