Business and IT alignment was once presented as the method for breaking the introverted, silo structure which stops IT from delivering business value. There is a fundamental
Digital transformation can be daunting. Simon Kent says that by starting small, IT leaders can deliver short-term wins which lead to long-term cultural change.
Today is #BRMDay, the internationally recognised day that celebrates the outstanding work of Business Relationship Managers throughout the world. As a BRMP (Business Relationship Management
The University of Lincoln’s ground-breaking ITSM project has been shortlisted for an SDI Award. Here’s why this is a watershed moment for the University and
Business technology is no longer a department, it is a virtual entity without definable boundaries. The challenge of managing this sprawl is why Business Relationship
DevOps is about improving the vital intersection between Development and Operations, yet the concept itself has reached a critical crossroads. Simon Kent says it’s time
Business leaders have shifted their focus away from procuring the latest tech and are instead spending money to improve IT services.
Poor communication has blighted the development of ITSM since its inception, yet we’re still sleeping on the value of talking. The damage caused by the ITSM
Heavy investment in cloud, mobility and big data will push global IT spending to $2.7 trillion within the next four years.
Commentators and analysts spend countless hours debating the reasons for IT project and migration failures, but the main problem is plain to see. Why do
