September 7, 2016

University of Lincoln selects Sollertis Convergence to spearhead 
Business Relationship Management drive

September 7 2016, Swindon, Wiltshire, UK. University of Lincoln has chosen Sollertis Convergence and Cherwell Service Management to underpin its Business Relationship Management strategy by providing a 360-degree view of relationships between IT, operations, colleagues and students. Cherwell Service Management is the leading platform for automating and managing ITSM and […]
August 17, 2016
Concept Transformation message on book. A pencil and a glass coffee table.Vintage tone.

Digital transformation slowed by skills shortage

Businesses are missing out on the potential benefits of technological developments such as Internet of Things (IoT) and big data because they lack the skills and understanding to develop meaningful projects.
August 5, 2016
Old Bank Sign

Is digital transformation ruining the banking customer experience?

The number of UK bank branches has halved since 1998, with just 8000 surviving this ongoing cull according to this piece in The Times.  Lloyds will soon add to the tally by closing a further 200 branches next year, stating that customers now prefer to bank online.
August 5, 2016
Hand writing Its All About Relationships with marker, concept background

We manage customer relationships, but forget our own

All successful businesses manage their customers, but very few have realised the importance of managing the other relationships which define their success.  Simon Kent explains why being a pioneer could give you a critical competitive edge.
July 6, 2016

The one thing that stops ITSM delivering business value

Much of the current effort to modernise IT service management is well intentioned, but doomed to failure.  Simon Kent explains the barrier which ITSM must overcome to deliver sustainable business value.
June 17, 2016
Disruptive innovation

Disruptive innovation more important than cost savings

Growth, performance and disruptive innovation are now more important than cost reduction and financial management.  271 company directors polled by Deloitte say the risk of losing business to competitors and the speed of digital transformation means that disruptive innovation has diminished the importance of cutting costs. 
June 17, 2016
businessman hand draws gear to success

Two things IT must fix to kick-start digital transformation

In our opinion, there are two crucial areas that must be addressed before businesses can truly embrace digital transformation.
May 25, 2016
Analytics illustration

IT to spend $187 billion making sense of numbers

Spending on business analytics designed to support digital transformation will grow 50% every year on its way to becoming a $187 billion industry by 2019.
May 25, 2016
Smart hand push futuristic connection technology

Adopt two-step, bimodal IT to embrace digital transformation

IT leaders are being warned that they must develop a two-step culture within IT to create a regular stream of digital transformation initiatives.
May 21, 2016
Silhouettes of Two Businessman Shaking Hands Art

Is BRM the only way to save business IT?

Business Relationship Management is increasingly recognised as an important tool for connecting departments with corporate objectives.  But this underplays the massive role that BRM will play in fixing the problems that have blighted IT for too long.