Is digital transformation ruining the banking customer experience?
The number of UK bank branches has halved since 1998, with just 8000 surviving this ongoing cull according to this piece in The Times. Lloyds will soon add to the tally by closing a further 200 branches next year, stating that customers now prefer to bank online.
We manage customer relationships, but forget our own
All successful businesses manage their customers, but very few have realised the importance of managing the other relationships which define their success. Simon Kent explains why being a pioneer could give you a critical competitive edge.
