The Sollertis Event Management mApp is a quick and easy way to manage your Network Events more efficiently and enable a more proactive approach to network issues.
Network Monitor tools have the ability to notify teams when specific events occur on your network, from low disk space to network failures. Typically we see clients logging everything in Cherwell, sometimes as Incidents, and having to manually assess and action them accordingly. With the Sollertis Event Management mApp, your network events are stored in their own Business Object and allow you to assess the event and determine what actions need to take place; such as Archive or raise an Incident or Problem.
For events that occur regularly or when specific thresholds or priorities or impacts are met, we have built an easily configured engine to create templates and run actions on matching events; ensuring your network and/or Service Desk teams are kept abreast of events when it matters.