A tool that enables

ComAround Knowledge™ is an easy-to-use Knowledge Management and self service tool that specializes in capturing, structuring and sharing knowledge throughout the support flow. The tool is cloud based, KCS Verified v5, and integrates with ITSM tools thanks to ComAround Connect for faster and more efficient support.

Knowledge articles published quickly

With clearly defined functions and structured article templates, you can publish, edit, and import knowledge articles quickly and easily.

Automatic language translation

Knowledge articles are automatically translated into any language with a simple click. You can also add your own translations for specific solutions.

Library with thousands of knowledge articles

Prepopulated with knowledge articles for standard applications, including: Windows & Mac O/S, Outlook, Office 365, Adobe, etc.

Video recording

You can easily create and add video to a knowledge article by utilizing the screen recorder. With the recording tool, you can capture every step of a solution. You can simultaneously record yourself to personalize the video article and make it easier to understand.

Quick answers without the hassle

Information becomes knowledge the moment it is used. With intelligent search and dynamic lists, it is easy to find the right knowledge article for sharing or self service.

Customizable appearance

ComAround Knowledge™ can be customized to match the organization’s brand and appearance in just a few minutes.

Available in mobile devices

With our responsive design, ComAround Knowledge™ automatically adapts to various screen sizes and can be easily accessed from a computer, smartphone, or tablet.

Improved KPI’s for the service desk

The service desk’s metrics improve by delivering faster and better service for the business. The statistics show key KPI’s including: the number of cases, resolution rate, and ROI.

Assured quality knowledgebase

Comments, ratings, and searchable history with automatic alarms when missing or incomplete information is discovered. The tool supports “gamification” to encourage, motivate, and reward the service desk for creating valuable, searchable and relevant knowledge articles.

KCS Verified v5

ComAround Knowledge™ has reached the highest KCS verification, KCS Verified v5, which is proof that the tool supports all eight KCS principles. Knowledge-Centered Service (KCS) is a methodology that provides a detailed description of how support organizations should work with the knowledge base to improve support delivery, become more productive in the support organization, and increase service levels to the business.

Integrate your ITSM tools with ComAround Knowledge™

ComAround Knowledge ™ integrates with ITSM tools and applications for faster and more efficient support throughout the entire support flow. Service Desk can resolve issues without having to switch tools. End users can find solutions connected with the case registration. If you are already practicing KCS or planning to practice KCS, the integration between ComAround Knowledge™ and your existing ITSM solution will make your system KCS Verified in just a few days. Thanks to ComAround Connect with its APIs the complete solution will align with all eight KCS principles and the Solve and Evolve Loops.

The ComAround KCS experts are happy to show you what the integration will look like, the benefits of it and how you can work to support the KCS processes and work flows effectively.