ComAround is a cloud based knowledge management tool that enables teams to capture, structure and share knowledge articles throughout the support flow. With possible uses in IT and beyond, ComAround offers a fully-featured Knowledge management solution that integrates seamlessly with your existing ITSM platform.
World-Leading Knowledge Management
Capture, Structure and Share Knowledge throughout the support flow.
ComAround Knowledge™ is an easy-to-use Knowledge Management and self service tool that specializes in capturing, structuring and sharing knowledge throughout the support flow. The tool is cloud based, KCS Verified v6, and integrates with ITSM tools such as Cherwell thanks to ComAround Connect for faster and more efficient support
ComAround Knowledge™ has reached the highest KCS verification, KCS Verified v6, which is proof that the tool supports all eight KCS principles. Knowledge-Centered Service (KCS) is a methodology that provides a detailed description of how support organizations should work with the knowledge base to improve support delivery, become more productive in the support organisation, and increase service levels to the business.. Sollertis are the exclusive distributors of ComAround in the UK, meaning we have unrivalled experience integrating the tool into client platforms.
Want to find out more? Download our free beginners guide to KCS to learn more, and find out about how KCS helps businesses operate an efficient, effective Knowledge base
