A Beginners Guide to KCS
Achieving this would make yours the smartest organisation in the world.
Key takeaways from reading our beginners guide: -
What is KCS? The key principles and concepts of KCS
Knowledge Centered Service (KCS®) is proven methodology for improving knowledge management. This guide outlines the main strategies and components of KCS, as well as detail what makes it so unique.
Why do we need to rethink knowledge management?
Current knowledge management efforts are flawed and labour intensive. We explain why KCS can create a more powerful, self-sustaining knowledge engine to pool collective intelligence.
How to change the knowledge management culture
People are essential to any methodology or technical endeavour. See how KCS puts people at the heart of knowledge management to ensure it is accepted, used and long-lasting.
Revolutionise IT support self-service
Relevant and accurate knowledge is vital for self-service and assisted service. Learn how the next generation of AI ‘bots’ will be built on the robust knowledge management of KCS.