A Beginners Guide to KCS

Imagine you could capture knowledge of every person in your organisation in real-time and make it immediately accessible to your staff or customers via an online natural language portal. This collective knowledge would be self-managing and bring the right information to the ‘top’ of any search. Your knowledge will never be outdated and will be available 24/7. And in the near future, it will underpin AI so advanced that human intervention in operational transactions will be kept to a minimum, while assisted service will become indispensable for more advanced problem-solving.

Achieving this would make yours the smartest organisation in the world.

Key takeaways from reading our beginners guide: –

  • Knowledge Centered Service (KCS®) is proven methodology for improving knowledge management. This guide outlines the main strategies and components of KCS, as well as detail what makes it so unique.
  • Current knowledge management efforts are flawed and labour intensive. We explain why KCS can create a more powerful, self-sustaining knowledge engine to pool collective intelligence.

  • People are essential to any methodology or technical endeavour. See how KCS puts people at the heart of knowledge management to ensure it is accepted, used and long-lasting.

  • Relevant and accurate knowledge is vital for self-service and assisted service. Learn how the next generation of AI ‘bots’ will be built on the robust knowledge management of KCS.

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