Imagine you could capture knowledge of every person in your organisation in real-time and make it immediately accessible to your staff or customers via an online natural language portal. This collective knowledge would be self-managing and bring the right information to the ‘top’ of any search. Your knowledge will never be outdated and will be available 24/7. And in the near future, it will underpin AI so advanced that human intervention in operational transactions will be kept to a minimum, while assisted service will become indispensable for more advanced problem-solving.

Achieving this would make yours the smartest organisation in the world.