Author: Kevin Baker

Kevin has been in the IT service management industry for over 12 years and has an extensive background in software development, professional services, and business management. He founded Sollertis in 2013 on the core belief that people working together can achieve anything and truly make a difference both in and out of the work environment. Today, under Kevin’s leadership, Sollertis is a leading IT and Business Convergence solution provider, that inspire, coach, develop and deliver success in ITSM, knowledge management, and business relationship management to organisations across multiple sectors world-wide.

Business Continuity Through a Pandemic (and Beyond)

Preparedness, innovation and adaptability have been key for organisations the world over in the past 12 months. What can be done to improve our agility and approach to change and unpredictability?

A Year in Review: Our Take On 2020

Well, that was unusual. 2020 is a year none of us will forget. In this blog, we’ll give you our take, looking at the challenges and opportunities of the last 12 months.

ITSM Post Pandemic

ITSM is sure to play a significant role in businesses adapting to the ‘new normal’. What can ITSM teams do to survive and thrive post-pandemic?

How to deliver IT With Purpose

In the digital age, a business will only be successful when it is effectively supported with technology. Kevin Baker explains why IT professionals must temper their egos and rethink their approach to deliver what every organisation needs: IT with Purpose.

Is your business smart enough for AI?

Automated service and knowledge management powered by AI are set to transform business, but as Kevin Baker explains, this combination of technologies is not an automatic panacea.

Will you be an IT business champion in 2018?

Business performance is being strangled because of poor communication and lack of collaboration between IT and its fellow business departments. Kevin Baker says we need leaders to end this problem once and for all.

What is KCS and can it unlock the potential of self-service?

Knowledge Centered Service (KCS®) aims to improve an organisation’s intelligence by capturing its collective knowledge. Here’s an introduction to how KCS works and its intriguing potential.

How will BizDevOps help IT deliver results?

DevOps is designed to remove the silo mentality that limits the effectiveness of business IT. But does it go far enough? We look at what BizDevOps means, why it is gaining traction and the crucial lessons to ensure a project delivers results.