Streamlining CMBD
A Configuration Management Database, or CMDB, is a tool used to store a variety of information related to IT services and assets. It is a critical component of a successful IT infrastructure, and its accuracy and maintenance are essential for providing a good user experience. However, their complexity can make it difficult to keep CMDBs […]
The Role of Chatbots in IT
Chatbots are transforming the business landscape in many ways, but one of the most compelling use cases is in IT support. It should come as no surprise that IT helpdesks are busier than ever in a digital-first world. According to Gartner, up to 40% of a service desk’s call volume is just password resets[1]. And […]
Chatbots in Human Resources
Using chatbots in HR departments has increased in the recent years, with advancements in AI and machine learning, chatbots can handle a variety of tasks, from recruiting, onboarding, to employee engagement. We will discuss how chatbots are helping HR departments to streamline their processes and how they are changing the way teams communicate, and the […]
The Evolution of Chatbots and How They Support Remote Workforces Today
One of the world’s first chatbots was created in 1966[1] called Eliza. However, it wasn’t until much later that chatbots became essential tools for consumers, businesses, and entire industries. The chatbots of the past were janky, awkward solutions that often provided more frustration than the utility. But things couldn’t be more different today. Advancements in artificial […]
Good Work-Life Balance, How Important Is It?
Work-life balance is critical to a successful & productive life. Benefits include family, leisure & personal health. Here, we discuss the importance, benefits & ways to achieve better balance. The Benefits of a Good Work-Life Balance Having a good work-life balance can bring about a plethora of advantages. Not only can it improve mental health […]
How AI is bringing more humanity to IT
Artificial Intelligence appears to be the antithesis of personalising IT. However, could the robots be our friends rather than our foes after all?
An introduction to Webhooks in Cherwell
Webhooks for Cherwell are here. In this article, we give you an introduction to Webhooks, and how to use them.
From IT silo, to alignment, to Business Convergence
IT business alignment is about ensuring that every action and initiative by IT professionals delivers business value. Achieving this means going beyond alignment and instead reaching ‘Business Convergence.’
Digital vs analogue: the real reason why business and IT don’t get along
Whether you call it IT/business alignment, our preferred term of Convergence, or something else, the problem remains the same: there is a disconnect between what IT delivers to the business, and what the business actually needs. Simon Kent explains.
How to optimise your business IT for 2018
With the economic outlook still uncertain and competition fiercer than ever, IT will be asked to increasingly take up the slack. Simon Kent explains the key areas that must be checked to optimise your business IT for 2018. Self-service and knowledge management More than any other IT initiative, self-service has the potential to dramatically cut […]
