Business Relationship Management (BRM) has emerged as one of the most important strategic business concepts for CIOs, CEOs and leaders looking to deliver digital transformation and use technology to gain competitive advantage.
This guide will explain the concepts, history and value of Business Relationship Management, providing the ideal starting point for IT professionals learning about the concept, and a useful benchmark for Business Relationship Managers and IT leaders to check whether they have the basics in place.
After reading our beginners guide, you will: –
- Understand the origins of BRM
Know what an effective Business Relationship Manager look like
Understand why BRM is so important
Understanding how BRM has changed since the ITIL v3 definition