ITSM Post Pandemic

ITSM is sure to play a significant role in businesses adapting to the ‘new normal’. What can ITSM teams do to survive and thrive post-pandemic?

How to deliver IT With Purpose

  In the digital age, a business will only be successful when it is effectively supported with technology. Kevin Baker explains why IT professionals must temper their egos and rethink their approach to deliver what every organisation needs: IT with Purpose.   

How to optimise your business IT for 2018

2018 IT optimised

With the economic outlook still uncertain and competition fiercer than ever, IT will be asked to increasingly take up the slack. Simon Kent explains the key areas that must be checked to optimise your business IT for 2018. Self-service and knowledge management More than any other IT initiative, self-service has the potential to dramatically cut […]

Why your self-service portal fails – and how to fix it

Question marks

The potential of a self-service portal to reduce support costs and improve IT customer satisfaction is well understood.  However, relatively few organisations have mastered it and instead are seeing poor uptake of self-service.  Here’s why.

How BizDevOps can make you a Business Leader

BizDevOps Leader

BizDevOps can help IT build strong ties with the business by creating a collaborative culture which ensures IT delivers value.  Yet it also offers a major opportunity for IT professionals who want to take a leading role – not just in IT, but the entire business.