Listen to our Chief Innovation Officer as he explores Self Service & Automation with key industry figures; Barclay Ray, Doug Tedder, ITSM Consultant at Tedder Consulting LLC and Eddie Vidal, Manager of the UMIT Service Desk at the University of Miami.
A couple of key messages from the podcast you might be interested in;
- It is right that we (in IT/business technology) refer to our business colleagues as ‘customers’? See additional post here on that subject!
- Service Catalogue Design – this must, must, must use business language – make your self-service portal experience amazing, easy to use and deliver the outcome your business colleagues require – if you don’t know what that means then ask them.
- Consider getting business colleagues involved in your next ITSM tool selection process, after all when you’ve deployed your self-service portal they’ll be using it as well.
Here’s the podcast: