Whilst most organisations use surveys for one purpose or another, getting responses for these can often prove challenging. Many surveys simply aren’t completed due to their time consuming, complex nature, forcing users to answer multiple lengthy questions.

Sollertis One-Click Survey is an easy to deploy, easy to use solution that allows you to gather vital data from the users without them having to fill in time consuming surveys. The user simply clicks on the sentiment image and/or phrase that best matches their feelings, and they’re done. Sollertis One-Click Survey is built into resolution emails and can be completed in seconds with one mouse click. Thanks to this simple, hassle free system, you can expect a response rate of around 80% (compared to a multi question survey average of around 10-20%).

What’s more, responses are immediately displayed on the customer experience dashboard, allowing for fast, comprehensive analysis of results, enabling continual service improvement.