Product Consultant

Job description

Our unparalleled ability to integrate new tools and create new solutions in
the Cherwell Service Management platform makes us the natural choice for organisations looking
for IT Service Management that provides real value for the whole business.

We pride ourselves on our Customer-Centric approach, with consultants working closely with
clients, ensuring our solutions are adapted to the specific needs of a business and deliver value to
the organisation as a whole.

The Role

Sollertis is seeking a product consultant with relevant skills and experience to implement our portfolio of products.

The Product Consultant is a key team member responsible for delivering successful ITSM and ESM implementation engagements. While the core of most projects is an ITIL®-based ITSM solution featuring Cherwell Service Management, many projects extend into the ESM space enabling HR, Finance, and other parts of the enterprise to effectively manage their requests.
Leading both global and domestic projects, the successful candidate is accountable for customer satisfaction reflected through the quality of the implementation and the overall customer experience.

Key Skills

Proven experience leading, facilitating, and documenting design workshops, remotely and in person
Excellent written and presentations skills
Strong documentation skills
Strong data manipulation and Microsoft Excel skills
Proven track record and successful projects (on time within budget)
Practical experience with relational databases: Microsoft SQL Server and/or Oracle
Ability to work quickly and accurately to meet tight timescales
Ability to take methodical approach to activities such as system analysis and date structuring

Responsibilities

Hands-on project delivery, including customer and project management
Facilitating and documenting design workshops. This includes providing best practice advice and guidance to the customer on the best way to configure the tools to support their business goals
Working with the customer to build their system. This includes assistance with data gathering/loading, knowledge transfer and ongoing best practice guidance
Supporting clients in the testing of the system and adjusting the system based on the test results
Creating customer process and system documentation if in scope
Perform daily administration, troubleshooting and resolution of any issues arising within the service management environments for which you are responsible
Providing user training for some engagements

Qualifications

2+ years working in the ITSM or IT services/consulting industry with Enterprise level applications such as ServiceNow, Cherwell, Ivanti and BMC Remedy
Current ITIL® Foundations Certification
Prior administrative or implementation experience with Enterprise ITSM application