How to optimise your business IT for 2018
With the economic outlook still uncertain and competition fiercer than ever, IT will be asked to increasingly take up the slack. Simon Kent explains the key areas that must be checked to optimise your business IT for 2018. Self-service and knowledge management More than any other IT initiative, self-service has the potential to dramatically cut […]
How KCS is making organisations more intelligent
Comaround is an organisation that specialises in self-service and knowledge management. This case study interview shows how ComAround is using Knowledge Centred Service (KCS®) to capture collective knowledge and build smarter organisations.
What is KCS and can it unlock the potential of self-service?
Knowledge Centered Service (KCS®) aims to improve an organisation’s intelligence by capturing its collective knowledge. Here’s an introduction to how KCS works and its intriguing potential.
