The Internet of Things will drive I.T. departments further out of their comfort zone by forcing them to quickly adopt new technologies to keep up with demands of the business.
Analyst Gartner says that businesses are keen to exploit the automation and always-on connection that IoT promises as part of their digital transformation strategies. By 2020, more than half of new business systems and processes will incorporate some type of IoT technology according to Gartner’s predictions.
The Internet of Things is a continuation of the trend for business to go “over the heads” of IT to introduce new technology. Starting with cloud services such as Skype and Dropbox, into Bring Your Own Device and the Shadow IT movement, businesses refuse to be contained by unresponsive IT departments any longer.
IT departments which have been slow to react must start thinking seriously about why they continue to be marginalised by new technologies, and find ways to retain guardianship of emerging IT rather than allowing others to take control. Digital transformation is happening, the question that ITSM professionals must ask themselves is this: are they leading, or following, the revolution?