When you’re dealing with User Access to your Cherwell system, managing access rights can become a burden on the Service Desk. Granting access to the system, resetting passwords and most importantly; disabling access at the required times can by onerous and is open to user error. Through our User Access Management mApp, organisations can alleviate the strain of managing access to their Cherwell Client with a set of tools designed for the Service Desk.

With the vast majority of Cherwell Customers utilising third-party suppliers to configure and maintain their systems, it’s important to know who has access and when; not only from a system maintenance and governance perspective, but to secure data. For your internal staff access linking this into your existing onboarding/offboarding process will be a much smoother process, and for those forgotten passwords a simple button press will allow you to reset and email the password to the user. No more jumping between tools to achieve this.