Automated service and knowledge management powered by AI are set to transform business, but as Kevin Baker explains, this combination of technologies is not an
Whether you call it IT/business alignment, our preferred term of Convergence, or something else, the problem remains the same: there is a disconnect between what
Business performance is being strangled because of poor communication and lack of collaboration between IT and its fellow business departments. Kevin Baker says we need
With the economic outlook still uncertain and competition fiercer than ever, IT will be asked to increasingly take up the slack. Simon Kent explains the
The first interest rate rise in 10 years will fuel the economic storm that has been building since the Brexit referendum. Simon Kent looks at
PRESS RELEASE: Sollertis and Service-Flow Alliance brings Business Relationship Management (BRM) and IT Business Alignment to all ITSM platforms Swindon, UK – Helsinki, Finland Sollertis, creator and
Comaround is an organisation that specialises in self-service and knowledge management. This case study interview shows how ComAround is using Knowledge Centred Service (KCS®) to
Knowledge Centered Service (KCS®) aims to improve an organisation’s intelligence by capturing its collective knowledge. Here’s an introduction to how KCS works and its intriguing
The potential of a self-service portal to reduce support costs and improve IT customer satisfaction is well understood. However, relatively few organisations have mastered it
BizDevOps can help IT build strong ties with the business by creating a collaborative culture which ensures IT delivers value. Yet it also offers a
