The allure of business process outsourcing contracts is quickly fading because Smart IT initiatives are starting to pay greater dividends than have previously been available.
High street banks will spend $20 billion by 2019 to improve the in-branch banking experience, following the customer experience path largely being defined by Digital
“We don’t know where we’re going, but we’re way ahead of schedule!” This phrase sums up the IT Service Management conundrum for me. IT Service Management
Technology consumerisation and a vastly altered business technology world means that IT customer service has become one of the biggest priorities for IT departments.
Big brands are performing wonders with technology and in this article, we look at how these successes can be replicated by any IT professional or
Why technology departments and professionals must prioritise IT customer service to stay in control of business technology.
Business technology will soon be so efficient thanks to digital transformation projects that the practice of using offshore outsourcing purely to reduce labour costs will
Traditional ITSM has failed to give businesses the IT they need to succeed, so what are the alternatives? Simon Kent explains what will fill the
By Simon Kent, chief innovation officer, Sollertis
Research by IDC shows that digital transformation is so pivotal to business success that it has transcended from I.T. challenge to become a cornerstone of
