How AI is bringing more humanity to IT
Artificial Intelligence appears to be the antithesis of personalising IT. However, could the robots be our friends rather than our foes after all?
The Importance of Workforce Wellbeing
The Impacts of the pandemic on the way we work are plain to see. But what about the impacts on our wellbeing?
The role of automation in the ‘new normal’
The role of IT in recovering from this pandemic is undeniably significant. But where does automation fit in to this?
ITSM Post Pandemic
ITSM is sure to play a significant role in businesses adapting to the ‘new normal’. What can ITSM teams do to survive and thrive post-pandemic?
An introduction to Webhooks in Cherwell
Webhooks for Cherwell are here. In this article, we give you an introduction to Webhooks, and how to use them.
How is COVID-19 going to impact the future of ITSM?
COVID-19 is impacting businesses globally, forcing them to adopt new ways of working. What will the impact be on ITSM?
Shorter Commutes & Productivity Predicaments – (Another) WFH Blog
Workers around the world are adapting to the new norm – working from home. But what are the effects on businesses and their employees?
From IT silo, to alignment, to Business Convergence
IT business alignment is about ensuring that every action and initiative by IT professionals delivers business value. Achieving this means going beyond alignment and instead reaching ‘Business Convergence.’
How to deliver IT With Purpose
In the digital age, a business will only be successful when it is effectively supported with technology. Kevin Baker explains why IT professionals must temper their egos and rethink their approach to deliver what every organisation needs: IT with Purpose.
Is your business smart enough for AI?
Automated service and knowledge management powered by AI are set to transform business, but as Kevin Baker explains, this combination of technologies is not an automatic panacea.
