3 skills that will help deliver digital transformation projects
According to recent research, the public sector is struggling to find the right people to fulfil its ambition of using digital transformation to improve operations and services.
Technology revolution slowed by digital transformation skills shortage
A lack of digital transformation skills means that IT leaders’ ambitious plans to overhaul public services may not be able to gain momentum.
Smart IT puts the squeeze on business process outsourcing
The allure of business process outsourcing contracts is quickly fading because Smart IT initiatives are starting to pay greater dividends than have previously been available.
How Digital Transformation will rebuild your bank branch
High street banks will spend $20 billion by 2019 to improve the in-branch banking experience, following the customer experience path largely being defined by Digital Transformation projects.
So what about Service Strategy and CSI? Does no-one care?
“We don’t know where we’re going, but we’re way ahead of schedule!” This phrase sums up the IT Service Management conundrum for me. IT Service Management is critical to Digital Transformation, and the business technology organisation is poised for an amazing future if it can grasp the opportunity to lead that digital transformation business strategy. So […]
IT customer service practices that you must avoid
Technology consumerisation and a vastly altered business technology world means that IT customer service has become one of the biggest priorities for IT departments.
What can consumer brands teach ITSM about smart IT?
Big brands are performing wonders with technology and in this article, we look at how these successes can be replicated by any IT professional or department without the luxury of mega budgets.
Beginners guide to IT customer service
Why technology departments and professionals must prioritise IT customer service to stay in control of business technology.
Offshore outsourcing will be blown out the water by digital transformation
Business technology will soon be so efficient thanks to digital transformation projects that the practice of using offshore outsourcing purely to reduce labour costs will become “obsolete”.
Who will lead digital transformation and define the future of business IT?
Traditional ITSM has failed to give businesses the IT they need to succeed, so what are the alternatives? Simon Kent explains what will fill the void and drive digital business transformation.
