How can chatbots provide better customer experiences?

Our previous article touched on how having a well implemented chatbot solution can work wonders for Service Desks, reducing pressures and freeing up valuable time for staff. In this article we shift our focus, looking at the impact of chatbots from the customer’s side.

How can Chatbots help reduce pressure on Service Desks?

In the quest for greater efficiency and a more satisfactory service for users, chatbots are fast becoming a great way of reducing pressure on Service Desks, freeing up valuable time and responding to users needs quickly.

ITSM Post Pandemic

ITSM is sure to play a significant role in businesses adapting to the ‘new normal’. What can ITSM teams do to survive and thrive post-pandemic?