Customer Feedback – Why is it so important?
Feedback is one of the most important, most valuable things a business can receive. Why is it so important to understand customer sentiment, and what should we use it for?
How can chatbots provide better customer experiences?
Our previous article touched on how having a well implemented chatbot solution can work wonders for Service Desks, reducing pressures and freeing up valuable time for staff. In this article we shift our focus, looking at the impact of chatbots from the customer’s side.
How can Chatbots help reduce pressure on Service Desks?
In the quest for greater efficiency and a more satisfactory service for users, chatbots are fast becoming a great way of reducing pressure on Service Desks, freeing up valuable time and responding to users needs quickly.
Business Continuity Through a Pandemic (and Beyond)
Preparedness, innovation and adaptability have been key for organisations the world over in the past 12 months. What can be done to improve our agility and approach to change and unpredictability?
The Importance of Workforce Wellbeing
The Impacts of the pandemic on the way we work are plain to see. But what about the impacts on our wellbeing?
The role of automation in the ‘new normal’
The role of IT in recovering from this pandemic is undeniably significant. But where does automation fit in to this?
ITSM Post Pandemic
ITSM is sure to play a significant role in businesses adapting to the ‘new normal’. What can ITSM teams do to survive and thrive post-pandemic?
An introduction to Webhooks in Cherwell
Webhooks for Cherwell are here. In this article, we give you an introduction to Webhooks, and how to use them.
How is COVID-19 going to impact the future of ITSM?
COVID-19 is impacting businesses globally, forcing them to adopt new ways of working. What will the impact be on ITSM?
Shorter Commutes & Productivity Predicaments – (Another) WFH Blog
Workers around the world are adapting to the new norm – working from home. But what are the effects on businesses and their employees?
