Sollertis and Service-Flow Alliance brings Business Relationship Management (BRM) and IT Business Alignment to all ITSM platforms
PRESS RELEASE: Sollertis and Service-Flow Alliance brings Business Relationship Management (BRM) and IT Business Alignment to all ITSM platforms Swindon, UK – Helsinki, Finland Sollertis, creator and provider of the world’s first Strategic Business Relationship Management (BRM) solution, and Service-Flow, integration service provider, today announced cooperation in providing the availability of the Sollertis BRM solution, Convergence, for any […]
When digital transformation becomes digital destruction
It is estimated that the recent IT failures afflicting BA will cost the company £80 million. That’s the number reported to shareholders by chief executive Willie Walsh as the airline tries to recover from the IT outage which stranded thousands of passengers during the last bank holiday.
The ITSM trap: why technology isn’t giving the business what it needs
Technology leaders are going bigger and bolder trying to unlock the potential of technology. But are we looking in the wrong direction for answers?
University of Lincoln selects Sollertis Convergence to spearhead Business Relationship Management drive
September 7 2016, Swindon, Wiltshire, UK. University of Lincoln has chosen Sollertis Convergence and Cherwell Service Management to underpin its Business Relationship Management strategy by providing a 360-degree view of relationships between IT, operations, colleagues and students. Cherwell Service Management is the leading platform for automating and managing ITSM and was already on the University […]
Sollertis and Excalibur Data Systems announce strategic partnership
Sollertis and Excalibur collaborate to deliver Business Relationship Management and Digital Business Transformation Management solutions on the Cherwell Service Management platform to North American customers. March 17, 2016 Swindon UK – Sollertis, a leading European Cherwell Software partner, today announced a partnership with Excalibur Data Systems, a top Cherwell Partner for North America based in […]
So what about Service Strategy and CSI? Does no-one care?
“We don’t know where we’re going, but we’re way ahead of schedule!” This phrase sums up the IT Service Management conundrum for me. IT Service Management is critical to Digital Transformation, and the business technology organisation is poised for an amazing future if it can grasp the opportunity to lead that digital transformation business strategy. So […]
IT customer service practices that you must avoid
Technology consumerisation and a vastly altered business technology world means that IT customer service has become one of the biggest priorities for IT departments.
What can consumer brands teach ITSM about smart IT?
Big brands are performing wonders with technology and in this article, we look at how these successes can be replicated by any IT professional or department without the luxury of mega budgets.
A Beginners Guide to Business Relationship Management (BRM)
By Simon Kent, chief innovation officer, Sollertis
Sollertis converge BRM and ITSM on Cherwell Software platform to drive Digital Business Transformation
Customers to Benefit From Integrated Business Relationship Management and ITSM Capabilities to manage and serve Digital Business Transformation SWINDON, WILTSHIRE, UK – January 12, 2016. Today, Sollertis, a leading innovation partner of Cherwell Software and software developer on Cherwell Service Management (CSM), announced the latest release of their comprehensive Business Relationship Management (BRM) and Digital […]
