Work-life balance is critical to a successful & productive life. Benefits include family, leisure & personal health. Here, we discuss the importance, benefits & ways to achieve better balance. The Benefits of a Good Work-Life Balance Having a good work-life balance can bring about a plethora of advantages. Not only can it improve mental health […]
Feedback is one of the most important, most valuable things a business can receive. Why is it so important to understand customer sentiment, and what should we use it for?
Our previous article touched on how having a well implemented chatbot solution can work wonders for Service Desks, reducing pressures and freeing up valuable time for staff. In this article we shift our focus, looking at the impact of chatbots from the customer’s side.
In the quest for greater efficiency and a more satisfactory service for users, chatbots are fast becoming a great way of reducing pressure on Service Desks, freeing up valuable time and responding to users needs quickly.
Preparedness, innovation and adaptability have been key for organisations the world over in the past 12 months. What can be done to improve our agility and approach to change and unpredictability?
COVID-19 is impacting businesses globally, forcing them to adopt new ways of working. What will the impact be on ITSM?
Workers around the world are adapting to the new norm – working from home. But what are the effects on businesses and their employees?