Is digital transformation ruining the banking customer experience?
The number of UK bank branches has halved since 1998, with just 8000 surviving this ongoing cull according to this piece in The Times. Lloyds will soon add to the tally by closing a further 200 branches next year, stating that customers now prefer to bank online.
The one thing that stops ITSM delivering business value
Much of the current effort to modernise IT service management is well intentioned, but doomed to failure. Simon Kent explains the barrier which ITSM must overcome to deliver sustainable business value.
Disruptive innovation more important than cost savings
Growth, performance and disruptive innovation are now more important than cost reduction and financial management. 271 company directors polled by Deloitte say the risk of losing business to competitors and the speed of digital transformation means that disruptive innovation has diminished the importance of cutting costs.
IT to spend $187 billion making sense of numbers
Spending on business analytics designed to support digital transformation will grow 50% every year on its way to becoming a $187 billion industry by 2019.
Spending on digital transformation to top £2.2 trillion
Digital transformation is extending beyond the enterprise to help create a hyper-connected society which will generate more than $2.2 trillion in technology revenue by 2020.
Digital transformation failings dent UK world standings
Businesses struggling with digital transformation adoption are causing the UK to lose its leading global technology position. Research from the CBI (Confederation of British Industry) and IBM says that while the UK is the leading country for e-commerce and fifth for overall availability of technology, it ranks just fourteenth for introducing digital technology at a company level.
Do we need an IT “department” anymore?
As technology continues to extend into every facet of the business, it is time we reviewed the concept of the IT department altogether.
3 skills that will help deliver digital transformation projects
According to recent research, the public sector is struggling to find the right people to fulfil its ambition of using digital transformation to improve operations and services.
Smart IT puts the squeeze on business process outsourcing
The allure of business process outsourcing contracts is quickly fading because Smart IT initiatives are starting to pay greater dividends than have previously been available.
Beginners guide to IT customer service
Why technology departments and professionals must prioritise IT customer service to stay in control of business technology.
