Interest rate rises and Brexit woes: can technology save UK business?
The first interest rate rise in 10 years will fuel the economic storm that has been building since the Brexit referendum. Simon Kent looks at how important IT will be in helping UK business emerge unscathed. Brexit will go down in history as an event which bizarrely caused untold damage BEFORE it even happened. All […]
Why your self-service portal fails – and how to fix it
The potential of a self-service portal to reduce support costs and improve IT customer satisfaction is well understood. However, relatively few organisations have mastered it and instead are seeing poor uptake of self-service. Here’s why.
How BizDevOps can make you a Business Leader
BizDevOps can help IT build strong ties with the business by creating a collaborative culture which ensures IT delivers value. Yet it also offers a major opportunity for IT professionals who want to take a leading role – not just in IT, but the entire business.
What Business Relationship Managers can learn from great leaders
Business Relationship Managers (BRMs) are faced with the unenviable task of bringing together disparate groups of people resistant to change. What can BRMs learn from great leaders to ensure they are respected and followed?
When digital transformation becomes digital destruction
It is estimated that the recent IT failures afflicting BA will cost the company £80 million. That’s the number reported to shareholders by chief executive Willie Walsh as the airline tries to recover from the IT outage which stranded thousands of passengers during the last bank holiday.
5 misconceptions which ruin digital transformation
Why is digital transformation failing to deliver on its promises? Simon Kent explains how to break the misconceptions of digital transformation and move ahead in a positive direction.
The 5 levels of IT maturity that lead to digital transformation
Digital transformation is only possible for organisations which have reached a certain level of IT maturity. Simon Kent assesses how advanced your business currently is and why organisations must think like Business Relationship Managers to reach digital transformation maturity.
The CEOs Digital Transformation Elephant In The Room
Discussions about digital transformation invariably focus on the latent power of technology. But these conversations avoid the obvious elephant in the room which is destroying our dreams of digital transformation. Kevin Baker explains what’s going wrong, and what CEOs can do to pave the way.
ComAround partners with Sollertis as part of its expansion into Europe
“We are very proud to say that we have signed a partner agreement with Sollertis covering the UK market. Thanks to an increased focus and more partners, ComAround is helping professional support organisations around Europe to succeed with knowledge management and self-service. Choosing to work with Sollertis as our first UK partner is not a […]
Think SMALL to make big digital transformation impact
Digital transformation can be daunting. Simon Kent says that by starting small, IT leaders can deliver short-term wins which lead to long-term cultural change.
