What Business Relationship Managers can learn from great leaders
Business Relationship Managers (BRMs) are faced with the unenviable task of bringing together disparate groups of people resistant to change. What can BRMs learn from great leaders to ensure they are respected and followed?
Two things IT must fix to kick-start digital transformation
In our opinion, there are two crucial areas that must be addressed before businesses can truly embrace digital transformation.
Adopt two-step, bimodal IT to embrace digital transformation
IT leaders are being warned that they must develop a two-step culture within IT to create a regular stream of digital transformation initiatives.
3 skills that will help deliver digital transformation projects
According to recent research, the public sector is struggling to find the right people to fulfil its ambition of using digital transformation to improve operations and services.
How Digital Transformation will rebuild your bank branch
High street banks will spend $20 billion by 2019 to improve the in-branch banking experience, following the customer experience path largely being defined by Digital Transformation projects.
IT customer service practices that you must avoid
Technology consumerisation and a vastly altered business technology world means that IT customer service has become one of the biggest priorities for IT departments.
What can consumer brands teach ITSM about smart IT?
Big brands are performing wonders with technology and in this article, we look at how these successes can be replicated by any IT professional or department without the luxury of mega budgets.
Beginners guide to IT customer service
Why technology departments and professionals must prioritise IT customer service to stay in control of business technology.
A Beginners Guide to Business Relationship Management (BRM)
By Simon Kent, chief innovation officer, Sollertis
CSC Sight BRM as One To Watch in 2016
An interesting article from Computer Science Corporation (CSC) on the top 5 trends in IT for 2016 and beyond, sights the business relationship management role as being pivotal in positioning the CIO to lead the development of digital business innovations and start talking in more “business” terms. CSC states; “IT no longer supports the business; it is the business. As a result, […]
