How will chatbots change the way IT Service Desks provide support to users?
Well, that was unusual. 2020 is a year none of us will forget. In this blog, we’ll give you our take, looking at the challenges and opportunities of the last 12 months.
Artificial Intelligence appears to be the antithesis of personalising IT. However, could the robots be our friends rather than our foes after all?
With the economic outlook still uncertain and competition fiercer than ever, IT will be asked to increasingly take up the slack. Simon Kent explains the key areas that must be checked to optimise your business IT for 2018. Self-service and knowledge management More than any other IT initiative, self-service has the potential to dramatically cut […]
Sollertis and Service-Flow Alliance brings Business Relationship Management (BRM) and IT Business Alignment to all ITSM platforms
PRESS RELEASE: Sollertis and Service-Flow Alliance brings Business Relationship Management (BRM) and IT Business Alignment to all ITSM platforms Swindon, UK – Helsinki, Finland Sollertis, creator and provider of the world’s first Strategic Business Relationship Management (BRM) solution, and Service-Flow, integration service provider, today announced cooperation in providing the availability of the Sollertis BRM solution, Convergence, for any […]
Poor communication has blighted the development of ITSM since its inception, yet we’re still sleeping on the value of talking. The damage caused by the ITSM communications crisis must be reversed – and this change is an emergency change!
Commentators and analysts spend countless hours debating the reasons for IT project and migration failures, but the main problem is plain to see. Why do we ignore the obvious, and what can be done to reverse the pattern of costly IT project failures?
University of Lincoln selects Sollertis Convergence to spearhead Business Relationship Management drive
September 7 2016, Swindon, Wiltshire, UK. University of Lincoln has chosen Sollertis Convergence and Cherwell Service Management to underpin its Business Relationship Management strategy by providing a 360-degree view of relationships between IT, operations, colleagues and students. Cherwell Service Management is the leading platform for automating and managing ITSM and was already on the University […]
All successful businesses manage their customers, but very few have realised the importance of managing the other relationships which define their success. Simon Kent explains why being a pioneer could give you a critical competitive edge.
Much of the current effort to modernise IT service management is well intentioned, but doomed to failure. Simon Kent explains the barrier which ITSM must overcome to deliver sustainable business value.